SUPPORT

Here when you
need a hand.

Clear, specific details help us resolve problems quickly and make every session and every screen better.

EMAIL SUPPORThello@movebyme.ukWe aim to reply within two working days →
01

Send feedback

Found something confusing, spotted a fault or have an idea? Use Send feedback in Account & settings so the report includes the right app version.

Open Account & settings → Help & support → Send feedback.
02

Forgotten password

On the sign-in screen, choose Forgotten password and use the recovery email sent to your account address.

If it does not arrive, check junk mail and contact us.
03

Export your data

Download a copy of your profile, weigh-ins, workouts, goals, goal progress and beta feedback from Account & settings.

Open Data, privacy & safety → Download my data.
04

Delete your account

You can permanently delete your MoveByMe account and its linked app data directly inside the app.

Open Account & settings → Account access → Delete account.

TRAIN SAFELY

MoveByMe supports fitness habits.
It does not replace medical advice.

Stop exercising and seek appropriate help if you experience chest pain, faintness, severe shortness of breath, sharp pain or unusual symptoms. Speak to a qualified healthcare professional if you are unsure whether exercise is suitable for you.

OPERATED BYMoveByMe LtdRegistered in England and Wales · Company no. 17414835
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