1. Delete in the app
- Open Account & Settings.
- Expand Account access.
- Choose Delete account.
- Read the warning, type DELETE and confirm permanent deletion.
2. What is deleted
Deletion removes your MoveByMe sign-in account and associated cloud profile, onboarding answers, training plan information, weigh-ins, fitness goals and progress, completed workouts, exercise results and beta feedback. The app also clears local programme, saved-workout, override, readiness and active-workout data on that device.
3. Before you delete
Deletion cannot be undone. Download your profile and activity first if you want to keep a readable copy. Separate purchase-verification records are not all included in this in-app export; you can request access by email.
Deleting your MoveByMe account or uninstalling the app does not cancel a subscription. Where you have a membership, cancel it separately with the store where you bought it: Apple subscriptions on iPhone or Google Play subscriptions on Android. Store cancellation and refund rules apply.
4. If you cannot sign in
Email hello@movebyme.uk from the email address used for your account and ask for deletion. We may request proportionate information to verify ownership before permanently deleting the account.
5. Purchase records and technical retention
Following our 6 October 2026 billing-deletion update, confirmed account deletion also removes the Google Play billing identifier, encrypted purchase tokens, token fingerprints, subscription-verification records, related billing jobs and account-specific verification rate-limit records from our active database. Billing records retained from accounts deleted before this update may still remain pending a separate review. Contact us about access or erasure requests involving those older records. This does not cancel your store subscription or erase transaction records held by Apple or Google under their own policies.
For access or erasure requests involving these records, email hello@movebyme.uk. Please do not send passwords, full card details or purchase tokens. Apple and Google retain their own store transaction records under their policies.
Provider connection and security logs, short-lived authentication tokens and protected backups may remain until their normal retention or expiry cycle, unless a longer period is necessary for security, fraud or legal obligations. See our privacy policy for more information.